Support
Where are the grown-up settings?
Tap Grown-ups at the top of Home and answer the question with the keypad. Purchases, settings and downloads are all there.
I bought stories but they're locked
Open Grown-ups › Unlock stories and tap Restore Purchases. Make sure the device is signed in with the Apple Account that made the purchase. With Family Sharing, the buyer's purchases are shared with the family group.
How do I cancel All Access or the free trial?
On your iPhone or iPad, open Settings › your name › Subscriptions, choose FableLumi and tap Cancel. Cancel at least 24 hours before the renewal date. If you cancel during the free trial, you won't be charged.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
A story won't download
- Check the internet connection. To allow downloads without Wi-Fi, turn on Download over cellular in Grown-ups › Settings.
- Make sure the device has free space.
- Tap Try again on the story's page.
Can we read offline?
Yes. The first book of every series is included in the app, and every story you open is saved on the device.
How do I free up space?
Grown-ups › Settings lists the downloaded stories. Removing one keeps your purchase; you can download it again anytime.